Butter Sugar Cream – Frequently Asked Questions

🍪 What is Butter Sugar Cream?

Butter Sugar Cream is a small-batch bakery based in Orlando, Florida, specializing in nostalgic, comfort-forward desserts with a playful twist. Think cookies, brownies, cinnamon roll spirals, and seasonal treats made with love, butter, and a little main-character energy.

📍 Where are you located?

Butter Sugar Cream is based in Orlando, Florida. We operate as a cottage food bakery and sell through pre-orders, pop-ups, markets, and special drops.

🛍️ How do I order?

Orders are placed through scheduled drops announced on social media. Drops are limited, first come first served, and once items sell out, that’s it until the next round.

📅 Do you accept custom orders?

At this time, Butter Sugar Cream is accepting custom orders. Custom order is not guaranteed.

⏰ How often do you have drops?

Drops vary based on season, capacity, and life doing what it does best. The best way to stay in the loop is to follow along on social media for announcements.

🚗 Do you offer pickup or delivery?

Pickup details are always shared during each drop. Delivery options may vary depending on location and availability. If delivery is offered, it will be clearly stated.

❄️ Do you ship?

Yes, Butter Sugar Cream does offer shipping on select items that are suitable for travel.

Shipping details, including ship-out dates and the shipping carrier/service used, will always be clearly communicated during each drop. Orders will not ship immediately unless stated otherwise, so please review the drop information carefully before ordering.

🌦️ Weather Disclaimer

Once an order has shipped, Butter Sugar Cream is not responsible for damage caused by weather conditions, including heat, humidity, or delays during transit. By placing a shipped order, you acknowledge the risks associated with shipping baked goods and agree to proceed at your own discretion.

🌱 Do you offer vegan or gluten-free options?

Butter Sugar Cream occasionally offers items that may be suitable for certain dietary needs, but the kitchen is not allergen-free. All items are made in a home kitchen that processes dairy, eggs, wheat, nuts, and soy.

⚠️ Allergen Information

All products are made in a home kitchen under Florida Cottage Food laws and may contain or come into contact with common allergens including milk, eggs, wheat, peanuts, tree nuts, and soy. Please consume at your own discretion.

🧾 Are you a licensed business?

Yes. Butter Sugar Cream operates legally under Florida’s Cottage Food Program.

💳 What forms of payment do you accept?

Accepted payment methods will be listed with each drop. These typically include digital payment options. Full payment is required to secure your order.

❌ What is your cancellation or refund policy?

Please refer to the policies posted at the bottom of the page.

📸 Can I repost your photos or content?

Absolutely, just tag Butter Sugar Cream so we can hype you back.

🤍 How can I support Butter Sugar Cream?

Order when you can, share posts, tell a friend, and show up to markets. Every bit of love helps keep the ovens warm.

💌 Still have questions?

Reach out via social media or the contact us page. We’ll get back to you as soon as possible.